DeskGate Staff Monitoring and User Tracking
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Remote Connectivity and IT Help Desk Solutions
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Maximize data security by managing staff file operations, the websites they visit, files they delete or copy, certain situations demanding data security, and the programs they use. Staff tracking software works within the company as a second set of eyes. Increase employee productivity by up to 60% thanks to detailed reporting and live screen-monitoring features
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Provide secure remote access to users' computers. Manage software installed on computers and control the hardware properties of the computer. Our software, which generates next generation solutions in remote connection and IT help desk management, has been produced using new high-level technologies in line with the needs of IT help desk staff. Many advanced solutions such as network traffic, remote connectivity, and detailed inventory reports are at your fingertips with DeskGate
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Technical Support / IT Help Desk
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File Backup
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Record, manage and report on-site help and support needs through the Ticket System. It is the preference of teams who want to follow the operations within the company / institution, to increase the efficiency of the work carried out and to save time. Remove phone traffic and find solutions faster with Ticket HelpDesk.
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Provide regular and continuous backup and security against cyber attacks, earthquakes, floods, fire, theft and staff errors. With the Backup System, you automatically backup the files onto staff computers at the intervals you specify, and the data is stored encrypted. It assures the protection of your data against cyber attacks, earthquakes, floods, fire, theft and staff errors
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IT Management
DeskGate provides fast and secure management of computers located in remote locations.
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Protect your valuable data
Process tracking, event analysis and retrospective reporting due to processes being recorded.
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Secure remote access
With the DeskGate remote connection feature, you can also provide fast and secure support to non-customer users.
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Create a Remote Support service
If you provide customer or support services, you can create a support service on demand and customers can ask you for help. |
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Strong analysis reports
You can access support history, inventory information, installed programs, usage times, visited websites, copied files and many other special reports within your license.
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Inventory report
You can access inventory information (many features such as Device Features, Installed Software and Serial Numbers) and extract summary reports.
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Video recording
You can keep ahead of user complaints by keeping tabs through video surveillance or you can record all activities the support team has done on your servers.
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Restriction & Prohibition
You can block access to websites that you do not want users go to during office hours, or you can just create a list of allowed websites. |
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File transfer & sharing
It is very easy to send secure files to your company or remote offices. Send or receive files quickly and securely.
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Chat
When you want to talk about something private with a staff member, you can do it through starting an instant message.
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Setup
Prepare your own installation file via your user panel and install it quickly.
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Groups and Permissions
You can define custom groups, and these definitions can give you administrator-specific privileges.
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URL Registrations
Record and take note of all visited websites in detail.
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Performance
It records user login and log out times as well as active or passive statuses in real time, so you can get detailed reports about your work processes.
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Program duration
Be aware of what programs users use most during the day.
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Program restriction
Prevent user errors by blocking software that you do not want them to use or install.
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Copied word processing
Create extensive records of what is copied and pasted during the copy-and-paste process.
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Written articles
Access extensive records of what users write and in which programs.
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USB and Memory device processes
Record all processes made with portable devices such as USB and Memory devices.
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USB and Memory device blocking
Block portable devices such as USB or Memory, or give special permissions to the serial numbers you specify.
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Hardware Inventory
Record many hardware devices such as CPU, RAM, HDD.
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Software Inventory
Find information about installed software products and necessary parameters for uninstalling them.
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Fix report
Create a detailed report of important hardware and software products .
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Administrator processes
Record and analyze in detail the processes that managers have made.
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Multi-screen monitoring
With multi-screen monitoring, you can instantly monitor multiple users' screens instantly and quickly intervene.
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Network traffic
Create a report with information of actual network traffic measured by software port as well as the software being used.
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Command
Run custom commands remotely from your site quickly, without losing time.
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File processes
Record important actions such as deleting, creating, and changing files.
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User processes
Record all active processes made by the user and create a retrospective report.
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Alert system
When you want to know or when you want to be notified of an event, be alerted instantly by making special definitions within the warning system.
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Printscreen
Turn off user screen capture.
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Backup
Take security precautions against bad scenarios by automatically backing up user-specific files.
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Remote locations
Whether you want to remotely manage locations or you want to manage multiple locations as if they were a single network configuration, you can also work offline with central localization.
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Local network
Use secure environments without turning on your local network in places of high security.
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Who uses our products: institutions, companies and branches
It is the preference of any institution, such as Private Companies, Banks, Institutions, the Army, and Government Offices that wants to operate at the highest level of security.
DeskGate gives you full authority over your computers. You can manage multiple branches from a single place.
It allows detailed reporting of such things as data security, data theft, remote connectivity, support and ticket management, staff monitoring, pc monitoring, multi-screen monitoring, web activities, program activity and time processes, USB transfers, details of correspondence, activities, staff performance, and inventory.
It has many other advanced features such as the ability to block and ban.
IT help desk, Tracking, Security, Employee Monitoring, Tracker, Staff, It Desk, It Help, Endpoint, Security, Backup, Inventory, Web block, Web History, Usb Block With so many features.
DeskGate Presentation Manual