DESKGATE Technical Support / Help Desk
The fastest and safest method in office management

 
 

DeskGate Tecnical Support / Help Desk
The easiest way to provide secure and fast support within your
HelpDesk/ Ticket Support

What is Helpdesk?

Manage your business processes faster and easier with Ticket software
Provides business efficiency by providing on-the-job tracking and management
Takes a step forward in teamwork through the removing of telephone and mail traffic from within the company
YDetailed reporting on work done and technical support processes
Company employees can send requests to the support team with a snapshot of the content of the request via an easy-to-use interface
The technical support team can also track prior work
It is much easier to reach the problem, as the user requesting support can easily access recently used programs, reports, inventory, network traffic and website usage reports.


It makes it easy to communicate problems faced by computer users within the organization to IT staff, allowing you to save both time and maximize performance.

Quick Support: A special record is opened for each notification, the staff responsible for the notification can be selected and this record can be optionally labeled. When notifications are modified, messages are sent to all of the users concerned. Users can search previous entries.

This will prevent the re-registering of previously resolved issues. In addition, frequently asked questions can be specifically marked and institutional storage can be created.

The Help Desk includes rich reporting features.

It is possible to get a lot of statistical reports, such as the average wait time for a request, who requests the most help, and who helps the most



IT Management
DeskGate provides fast and secure management of computers located in remote locations.
Secure remote access
With the DeskGate remote connection feature, you can also provide fast and secure support to non-customer users.
Create a Remote Support service
If you provide customer or support services, you can create a support service on demand and customers can ask you for help.
Inventory report
You can access inventory information (many features such as Device Features, Installed Software and Serial Numbers) and extract summary reports.
Setup
Prepare your own installation file via your user panel and install it quickly.
Groups and Permissions
You can define custom groups, and these definitions can give you administrator-specific privileges.
Administrator processes
Record and analyze in detail the processes that managers have made.
File processes
Record important actions such as deleting, creating, and changing files.
Alert system
When you want to know or when you want to be notified of an event, be alerted instantly by making special definitions within the warning system.
Remote locations
Whether you want to remotely manage locations or you want to manage multiple locations as if they were a single network configuration, you can also work offline with central localization.
Local network
Use secure environments without turning on your local network in places of high security.