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Acceptable Use Policy

Protect People, Systems, and Customers When Using DeskGate

This Acceptable Use Policy defines prohibited and required conduct for DeskGate websites, software, Remote Desktop, monitoring, support, automation, deployment, and endpoint-protection capabilities.

DeskGateSelf-Hosted ControlClear scope · accountable access · documented review
Usage policy · Last updated August 18, 2026Questions? Contact DeskGate

Use Must Be Lawful, Authorized, and Proportionate

You may use DeskGate only for legitimate organizational purposes, within purchased scope, on systems and data you are authorized to manage. You are responsible for applicable privacy, employment, labor, communications, surveillance, cybersecurity, intellectual-property, export, and computer-misuse laws.

Provide required notices, select an appropriate legal basis, obtain valid authorization, restrict administrators, and configure collection proportionately. Product capability does not itself create permission to monitor a person, access a device, transfer a file, execute a command, deploy software, or impose a restriction.

Prohibited Uses

Unauthorized access or surveillance

Do not secretly or unlawfully monitor people, access devices without authority, bypass consent or notice requirements, intercept private communications, stalk individuals, or collect information outside approved scope.

Harmful technical activity

Do not distribute malware, ransomware, destructive scripts, credential theft, denial-of-service activity, exploitation tools, or commands intended to damage, disable, corrupt, conceal, or gain unauthorized control.

Abuse and discrimination

Do not use DeskGate to harass, intimidate, retaliate, discriminate, exploit vulnerable people, create unlawful employment decisions, or infer sensitive characteristics for prohibited purposes.

Rights and service abuse

Do not infringe privacy, confidentiality, copyright, trade secrets, or contractual rights; defeat licensing; resell unauthorized access; overload services; falsify identity; or conceal responsibility for activity.

Remote administration

Limit Remote Desktop, file transfer, command execution, software deployment, scripts, and setup packages to trained personnel and approved endpoints. Confirm the customer, company, user, device, purpose, access mode, and change plan before action. Protect credentials, document material changes, and use elevated or unattended access only where specifically authorized.

Monitoring and evidence

Collect only categories required for a documented purpose and limit schedules and groups where possible. Do not treat activity duration, screenshots, keystrokes, URLs, USB events, application labels, or automated alerts as infallible conclusions. Use human review and allow relevant context and correction.

Security and reporting

Maintain supported systems, network controls, backups, least privilege, unique accounts, secure credentials, logging, incident response, and prompt revocation. Report suspected compromise, unlawful use, licensing abuse, or vulnerability through the DeskGate contact channel without publicly exposing sensitive details.

Enforcement

DeskGate may investigate credible misuse and may restrict support, licenses, website access, or services where reasonably necessary to prevent harm or address material breach, subject to contracts and law. We may preserve and disclose relevant information where legally required. Customers remain responsible for their users and managed environments.

Before You Act

Ask four questions: Is the device or data within our authority? Is the action connected to an approved purpose? Is there a less intrusive method? Can we explain and document the decision afterward? If any answer is unclear, pause and obtain authorization from the responsible manager, security, privacy, legal, or customer owner.

Required Operating Practices

Before deployment, assign accountable product, security, privacy, support, and governance owners. Document configuration baselines, approved modules, group structures, retention, access roles, customer separation, support procedures, and incident escalation. Test setup packages and policies with a controlled pilot. A technical success message does not prove that collection, access, or restrictions are appropriate for every employee or endpoint.

When investigating an alert, begin with the narrowest relevant period and data source. Do not search unrelated communications or personal material in the hope of discovering misconduct. Protect exported reports and screenshots from onward sharing. Record the case purpose, reviewer, evidence considered, contextual checks, conclusion, action, and deletion or retention decision. High-risk or disputed cases should involve the appropriate management, privacy, security, human-resources, legal, or customer owner.

Customers should provide a route for users and administrators to report inaccurate classifications, mistaken device assignment, excessive policy, compromised credentials, unexpected remote access, or other concerns. Correct configuration promptly and preserve only evidence needed for a legitimate investigation. Attempts to disable security controls, falsify logs, conceal administrator activity, or retaliate against a good-faith reporter are themselves unacceptable. DeskGate may update this policy to address new risks, capabilities, laws, or abuse patterns.

Apply these requirements to employees, contractors, administrators, dealers, service providers, customers, and every person acting through your DeskGate environment.