Restrictions and technical protection
Except where mandatory law expressly permits and cannot be waived, you may not reverse engineer, decompile, disassemble, modify, translate, derive source code, create derivative products, defeat security or licensing controls, or benchmark for publication without written permission. You may not use DeskGate to develop or assist a competing product. Interoperability requests should be directed to DeskGate before attempting restricted activity.
Ownership, third-party components, and feedback
DeskGate and its licensors own the software, architecture, interfaces, documentation, updates, trademarks, and all related intellectual-property rights. Third-party components may be governed by accompanying notices or licenses, which apply to those components. Suggestions may be used to improve products without payment or restriction, while confidential customer information remains protected under applicable agreements.
Updates, support, and environment
Access to updates, new versions, technical support, and service levels depends on the purchased plan or order. The customer is responsible for supported infrastructure, SQL Server, network configuration, endpoint compatibility, backups, recovery testing, security, administrator training, and deployment validation. Software behavior may depend on operating-system, database, network, security, and third-party changes outside DeskGate’s control.
Data and lawful operation
The customer controls its self-hosted data and determines purposes, legal bases, notices, permissions, retention, employee rights, and endpoint authorization. The customer must not use monitoring, remote access, files, commands, scripts, deployment, or protection functions unlawfully or secretly where notice or authorization is required. DeskGate may provide technical assistance but does not become the employer or determine lawful monitoring scope.
Termination and effect
The license ends when its period expires or may be terminated for uncured material breach according to the applicable agreement. On termination, use must stop and software and license materials must be removed, except for legally required records or backups retained under controlled deletion cycles. Confidentiality, ownership, restrictions, accrued payment, disclaimers, liability, and dispute provisions survive as appropriate.
Warranty and liability
Express warranties, remedies, liability caps, governing law, and venue are those in the signed agreement or order. Where no specific term exists, mandatory law controls. Nothing excludes liability that cannot legally be excluded. The customer must test configuration and maintain backups; DeskGate does not warrant that every configuration will meet every legal or operational requirement.