Sources, Communications, and Customer Environments
We generally receive information directly from you, your organization, an authorized partner, our website and security systems, or records created through the commercial and support relationship. Business contact information may also come from publicly available professional sources or referrals where lawful. Please do not submit passwords, employee-monitoring exports, screenshots, databases, or sensitive personal data through an ordinary contact form. Our support team can identify an appropriate channel and minimum diagnostic scope.
We may send operational messages about inquiries, orders, licensing, security, updates, support, and contractual matters. Marketing communications are sent where permitted and can be declined through the provided method or by contacting us. Opting out of marketing does not stop necessary service, security, billing, or legal communications. We do not sell personal information in the ordinary meaning of exchanging it for money, and we do not use customer-hosted employee data for advertising.
Because DeskGate is self-hosted, the customer normally controls the product database and endpoint data. Questions about an employer’s monitoring records should be directed first to that employer or controller. We cannot retrieve data from an environment we do not operate or access. When authorized support access is provided, we limit use to the support purpose, authorized personnel, and applicable agreement, then close or remove access as required.