This Privacy Policy explains how DeskGate LLC collects, uses, processes, and protects personal data in connection with the DeskGate website, software products, and related services.
DeskGate software is primarily designed as a Self-Hosted / On-Premise solution. Customer data processed through the software remains within customer-controlled infrastructure.
This policy applies to visitors of the deskgate.com website, customers licensing DeskGate software, authorized users, and business partners interacting with DeskGate in a professional context.
It does not apply to data processed by customers within their own systems, where the customer acts as the data controller.
Website and Technical Data
Technical information such as IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and access timestamps may be collected automatically for security and performance purposes.
Business and Contact Information
Limited business contact information may be processed in the context of inquiries and professional communication.
Software-Related Technical Data
DeskGate software does not transmit customer business content, session data, recordings, or monitored activity to DeskGate systems. All operational data remains on-premise.
Personal data is processed only where necessary to operate and maintain the Services, manage licenses, provide support, comply with legal obligations, and protect system security.
DeskGate does not sell, rent, or commercially exploit personal data. Data may be disclosed only when legally required or to trusted service providers supporting essential operations under confidentiality obligations.
Reasonable technical and organizational measures are applied to protect personal data. Data is retained only for as long as necessary to fulfill its intended purpose or legal requirements.
Depending on applicable law, individuals may have rights to access, correct, delete, or restrict the processing of personal data, subject to verification and legal limitations.
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updates will be published on this page.