COMMERCIAL SERVICE TERMS

Terms of Service

Rules for Using DeskGate Websites, Services, and Customer Resources

These Terms of Service govern access to DeskGate public resources and services unless a signed agreement, order, license, support plan, or other specific contract applies. Specific written terms prevail where they conflict.

DeskGateSelf-Hosted ControlClear scope · accountable access · documented review
Service terms · Last updated August 18, 2026Questions? Contact DeskGate

Acceptance and Eligibility

By accessing or using covered DeskGate services on behalf of an organization, you represent that you have authority to bind that organization and that both you and the organization accept these terms. If you lack authority or do not agree, do not use the services.

You must provide accurate business information, maintain authorized account contacts, protect credentials, and notify DeskGate promptly of suspected compromise or unauthorized use. You are responsible for activity under accounts and licenses controlled by your organization, except to the extent caused by DeskGate’s breach of an applicable obligation.

Orders and payment

Products, quantities, license periods, support levels, fees, taxes, currency, and payment terms are established in the applicable quote, order, or purchase channel. Fees are non-refundable except where the agreement or mandatory law states otherwise. Late or disputed amounts are handled according to the applicable commercial terms.

Permitted use

Use services only for lawful organizational purposes and within purchased scope. You must follow documentation, license restrictions, the Acceptable Use Policy, privacy and employment law, and rights of employees, customers, device owners, and third parties.

Customer data and systems

You remain responsible for customer-controlled data, lawful collection, notices, legal basis, configuration, administrator access, endpoint authorization, backups, retention, security, and responses to individuals. Do not provide DeskGate with unnecessary personal data or credentials during support.

Changes and availability

We may improve, update, secure, or discontinue website features and may perform maintenance. Product commitments, supported versions, updates, service levels, and notice requirements are determined by the applicable license, support plan, or signed agreement.

Intellectual Property and Feedback

DeskGate and its licensors retain all rights in software, websites, documentation, designs, trademarks, technology, and related materials. No ownership transfers under these terms. Rights to install or use software arise only under the applicable End User License Agreement and commercial order. If you provide suggestions, you permit us to use them without restriction or payment, provided we do not identify you publicly without permission.

Suspension and termination

We may restrict access where reasonably necessary to address security risk, unlawful activity, material breach, non-payment, infringement, or harm to services or others, subject to applicable agreements and law. On termination, rights to covered services end and outstanding obligations survive. Provisions concerning payment, confidentiality, intellectual property, disclaimers, liability, and disputes continue where their nature requires.

Disclaimers and liability

Except for express written commitments and rights that cannot legally be excluded, services and public materials are provided without implied warranties of merchantability, fitness, uninterrupted operation, or results without errors. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss. Any aggregate cap is determined by the applicable signed agreement or mandatory law; these public terms do not reduce non-excludable liability.

General

The controlling law, courts, notices, assignment, and precedence rules are established in the applicable order or signed agreement. If none exists, contact DeskGate before relying on a jurisdiction-specific assumption. Failure to enforce a term is not a waiver. Invalid provisions are adjusted only as necessary, and remaining provisions continue.

Confidentiality, Security, and Compliance

Each party must protect non-public technical, commercial, security, customer, and business information received from the other and use it only for the relationship. Confidential information does not include information that is lawfully public, already known without restriction, independently developed, or properly received from another source. Legally compelled disclosure should be limited and notified where permitted. Separate confidentiality agreements continue according to their terms.

You must maintain reasonable safeguards for accounts, license materials, servers, databases, endpoints, backups, exports, and administrator devices. Do not send credentials or unrestricted database copies unless specifically requested through an approved secure process. Cooperate with reasonable investigation of security incidents affecting the services. DeskGate may issue security or compatibility updates, and customers are responsible for timely evaluation, testing, installation, and supported environmental configuration.

Neither party may use services in violation of trade restrictions, sanctions, export controls, anti-corruption rules, or laws applicable to its role. You represent that you are not prohibited from receiving the products and will not make them available for prohibited destinations, users, or end uses. The Acceptable Use Policy and End User License Agreement form part of the applicable usage framework, while data processing is governed by the Privacy Policy, customer notices, and any signed Data Processing Addendum.