This policy explains how DeskGate supports GDPR-aligned deployments through its Self-Hosted / On-Premise architecture.
Self-Hosted / On-Premise Customer-owned infrastructure No DeskGate data hosting Full data ownership
Customer = Data Controller DeskGate = Software Provider No processing decisions No data access
Lawful processing Transparency notices Internal policies Regulatory compliance
Customers act as Data Controllers and define the purposes and means of personal data processing. DeskGate provides software only and does not determine processing activities.
DeskGate does not host, collect, or centrally process personal data. All logs, sessions, and monitoring data remain within customer-controlled systems.
DeskGate does not receive or manage data subject requests. Customers are fully responsible for handling access, rectification, erasure, and objection requests.
Customers must establish lawful bases for processing, inform employees and users, and apply internal governance measures in line with GDPR requirements.
DeskGate includes configurable security features. Actual GDPR compliance depends on customer-defined technical and organizational safeguards.
DeskGate does not monitor customer environments. Incident detection, notification, and reporting obligations remain entirely with the customer.
This GDPR Compliance Policy is provided for informational purposes only and does not constitute legal advice. Customers should perform their own legal assessments.