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DeskGate is designed as a self-hosted and on-premise system that operates reliably in both local and remote network environments. Its licensing and data handling architecture focuses on continuity, resilience, and accurate user-based tracking rather than fragile IP-based assumptions.
Whether users are connected through an internal LAN, VPN, external network, or temporarily offline, DeskGate maintains consistent records and licensing integrity. This approach ensures uninterrupted monitoring, reporting, and management regardless of network conditions.
Yes. In offline situations where there is no internet or network connectivity, DeskGate continues to operate locally on the PC. All activity records are stored securely on the local machine without interruption.
When the network connection becomes available again, DeskGate automatically transmits the stored data to the server using a smart synchronization mechanism. This process ensures data completeness while preventing duplication or data loss.
This mechanism is critical for mobile users, field staff, or environments with unstable connectivity. DeskGate guarantees that no activity gaps occur simply because a device was temporarily offline.
Yes. DeskGate is designed to preserve historical user records even if a PC is formatted, reinstalled, or physically replaced. User activity records are not tied only to the operating system instance.
As long as the same user identity is recognized, all historical records remain accessible from the date data collection began. Formatting a computer does not erase past activity from the DeskGate server.
Consider a scenario where a user named TEST was using a PC with IP address 10.0.0.5. The computer is later formatted, and the same IP address is assigned to a new user named DEMO.
In this case, DeskGate treats the new user as a completely new record. The system processes the new PC name, user name, and system identity independently and does not overwrite or merge previous records.
This behavior ensures data integrity and prevents accidental data mixing caused by IP reuse, which is common in DHCP-based networks.
In environments where a single PC has multiple network assignments, such as Ethernet and Wi-Fi connections, DeskGate maintains consistent user recognition. Changes in IP address or network interface do not affect licensing or user continuity.
The system identifies the same user and continues processing under the same license. Network switching does not create duplicate users or consume additional licenses.
DeskGate licensing is based on an annual model and is structured around two primary components: users and administrators.
Each monitored user consumes a user license, while administrators who access the Management panel consume administrator licenses. This structure ensures predictable scaling and transparent cost management.
Licensing is independent of IP addresses, network topology, or physical location, making DeskGate suitable for distributed and hybrid work environments.
DeskGate fully supports Active Directory environments. Administrators can define policies within Active Directory and deploy DeskGate configurations remotely.
This integration allows centralized management of users, groups, and permissions while maintaining compatibility with existing enterprise identity infrastructure.
Yes. DeskGate retrieves both HTTPS and HTTP browsing information. All accessed web addresses are recorded as entered URLs, providing complete visibility into web usage.
This ensures consistent reporting regardless of protocol, allowing accurate analysis of browsing behavior and web access patterns.
Yes. DeskGate allows administrators to define allowed or banned websites at group level. These rules control which web addresses users can access.
Blocked access attempts are logged, enabling administrators to monitor policy compliance and adjust rules as needed.
Yes. DeskGate supports multiple administrators according to the purchased license. Each administrator can be assigned specific permissions and group-level access.
This role-based approach ensures that management responsibilities can be distributed securely without overexposing system controls.
In Windows Home editions, the standard user management options are not always available through the administrative control panel. DeskGate accommodates this limitation through an alternative method.
By typing control userpasswords2 into the command line, administrators can access the user management interface and add new users from the screen that appears.
DeskGate’s licensing and network operation model is built for real-world environments where connectivity changes, devices are replaced, and users move between networks.
By focusing on user identity, historical continuity, and intelligent synchronization, DeskGate ensures that monitoring, reporting, and licensing remain stable, accurate, and scalable over time.