DeskGate reporting helpSupport ListInspect individual support sessions and validate recorded connection duration. Current report exampleActual DeskGate support activity interface. Open for original size. Example records are demonstration data. 1 Top: administrator and service scopeFrom, To, Admin, Service type and Group narrow the review. Use the service involved in the known support task. 2 Summary: check incomplete pairsConnected durations use paired start and end events. Incomplete event pairs are excluded from duration totals and shown separately. 3 Session details: confirm the eventCompare source, target, service, start and end with an authorized task. Connected time is not ticket-resolution time.Find the relevant sessionIn Admin Support Activity, narrow From, To, Admin, Service type and Group to the authorized task. Review the administrator summary, then locate the related session details.Read the event pairCheck source, target, service, start, end, duration and result. Incomplete start/end pairs are shown separately and excluded from duration totals. A missing end event must not be silently treated as a completed zero-duration session.Resolve a discrepancyCompare the recorded timestamps and destination with the known support task. Check the filter boundaries and service type before reporting missing data. Connected time describes the recorded connection, not the complete support ticket lifecycle.Export only the intended scopeThe documented support report provides Download PDF. Verify the scope and any displayed detail limit before sharing with an authorized reviewer. A visible table page is not necessarily the entire filtered history.