Support / Help
The Support List section in DeskGate is designed to deliver a precise and transparent record of all support activities performed for users. This module focuses on support duration and user association, allowing organizations to clearly understand how much time is spent supporting each user and how support resources are distributed.
By presenting support data in a structured reporting format, DeskGate eliminates guesswork and manual tracking, providing reliable insight into real support operations.
The Support List records how long support sessions last for each individual user. This includes clear associations between support time and the specific user who received assistance.
By reviewing user-based support duration, administrators can identify users who require frequent or extended support and evaluate recurring operational or technical needs.
DeskGate captures detailed support session data, enabling organizations to review historical records of support activity. Each record reflects the duration and target user, creating a reliable timeline of support interactions.
This level of detail supports operational transparency and helps teams understand how support efforts evolve over time across different users and departments.
All support records displayed in the Support List can be viewed in a structured Excel-style table and downloaded using Export Excel. This ensures compatibility with existing reporting and analysis workflows.
Excel export allows organizations to archive support data, perform deeper analysis, and share reports with management or audit teams without additional processing.
By analyzing support duration and user dependency, DeskGate enables organizations to optimize support workflows, balance workloads, and identify opportunities for process improvement or user training.
The Support List provides a reliable foundation for data-driven support management, ensuring that time, effort, and resources are aligned with actual operational needs.