FOR MSPS, IT PROVIDERS, AND ENTERPRISE TEAMS

Management RMM Software

Manage Every Customer, Endpoint, and Support Operation from One Panel

DeskGate RMM Software combines multi-customer administration, remote support, automated onboarding, reporting, software deployment, scripts, and endpoint protection in one self-hosted environment.

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DeskGate RMM Command Center

DeskGate Remote Monitoring and Management Software command center

24/7Customer and endpoint visibility

Multi-CustomerSeparate companies and branches

AutomatedCustom setup and onboarding

Cross-PlatformWindows and Android support

ReportableService activity by customer

Scale from an internal IT department to a dealer or managed service operation supporting many independent customer environments.

Built for service providers

Operate a Professional Remote IT Service from One Interface

DeskGate gives MSPs, IT dealers, and corporate technology teams a structured workspace for supporting multiple customers without mixing their devices, users, policies, or reports.

Create a separate company structure for each customer, organize endpoints into relevant groups, assign authorized technicians, and see availability from a centralized administration program and web panel. Teams can move from customer selection to the correct endpoint and support action without maintaining personal spreadsheets or disconnected address lists.

DeskGateRMM Panel

Customer A12 endpoints

Customer B28 endpoints

Branch Office9 endpoints

Internal IT42 endpoints

Create a customer setup

Prepare a branded or customer-specific installer with the required company, group, server, and policy configuration.

Deploy to customer endpoints

Provide the setup to the customer or install it through an approved onboarding and remote-support process.

Place devices automatically

Installed endpoints register into the correct customer structure so technicians can manage them without manual reclassification.

Customer onboarding automation

Build Custom Setups That Organize Endpoints Automatically

Turn customer deployment into a repeatable process instead of configuring every computer by hand.

Custom setup packages can carry the organizational information required to place new endpoints into the correct company and group. This is valuable for IT dealers and managed service providers that onboard customers, branches, or device batches at different times.

A consistent setup process reduces mistakes, shortens onboarding, and gives the service team an accurate starting point for permissions, reporting, inventory, Remote Desktop, and protection policies.

Remote IT operations

Support, Automate, Deploy, and Protect

Use one Remote Monitoring and Management Software platform for immediate assistance and repeatable endpoint operations.

Fast Remote Connection

Open authorized Windows or Android support sessions from the customer and device context.

File Transfer

Move approved installers, logs, configuration files, and support materials through a controlled workflow.

Commands and Scripts

Run approved background commands or reusable scripts without interrupting the user for every maintenance task.

Software Deployment

Install or update approved applications remotely across selected customer endpoints and groups.

Protection Policies

Apply website, application, and USB controls according to customer, group, schedule, and security requirements.

Inventory Visibility

Review endpoint, operating system, software, device, and product information for planning and support.

Android

→Secure support←

Windows

Bidirectional mobile support

Android to Windows and Windows to Android Remote Support

Give technicians and customers flexible cross-device support without separating mobile and desktop operations.

Android to Windows: authorized technicians can reach Windows PCs from an Android device for urgent assistance, desktop control, and access when they are away from their workstation.

Windows to Android: support teams can assist approved Android endpoints from the Windows administration environment, helping customers resolve mobile configuration and application issues within the same managed service workflow.

Permissions, device ownership, session purpose, credentials, and customer authorization should be defined before cross-platform access is enabled.

Service reporting

Show Every Customer the Support You Delivered

Turn connection and support activity into monthly service evidence.

DeskGate helps providers review which customer received support, which endpoints were involved, how often technicians connected, and how much activity occurred during the selected period. Service providers can use this information for internal capacity planning, customer reviews, contract reporting, and billing support.

Scheduled and management reports reduce the time required to prepare monthly summaries. Customer separation keeps each organization’s operational information within the correct reporting scope.

DeskGate RMM customer support activity report — Support activity by customer and endpoint

DeskGate scheduled customer reports — Scheduled monthly service reporting

Build your managed service operation

See DeskGate RMM Software with Your Customer Structure

Tell us how many customers, technicians, endpoints, setup packages, protection policies, and monthly reports you need.

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