Proper antivirus and firewall permissions are required for DeskGate
to operate reliably. Blocking executable files or service folders
may cause connection issues, service interruptions, or unexpected behavior.
Antivirus Permission Requirements
DeskGate requires full access permissions in antivirus software.
All related folders must be excluded from scanning and real-time protection.
Please assign full authorization using wildcard access such as:
*.*
Firewall Permission Notice
Attention: If you are using a firewall, ensure that DeskGate
executables and services are explicitly allowed.
Blocking inbound or outbound traffic may prevent agents
and server components from communicating correctly.
Server Folder Authorization
Grant full antivirus and firewall permissions to the following
server installation directory:
C:\Program Files\DeskGate Server\
This folder contains core services responsible for
connection handling, data processing, and system management.
Client (User) Folder Authorization
For client-side agents, full permission must be assigned to:
C:\Program Files\ITSupport\
This ensures uninterrupted agent startup, background services,
and secure communication with the DeskGate server.