DeskGate Manager Support reporting provides clear visibility
into manager-to-user connections and session durations.
Manager and User Connections
The Manager Support section shows which manager
is connected to which user at any given time.
Each connection is recorded with accurate timestamps,
enabling transparent supervision and accountability.
This overview helps organizations understand
support workflows and managerial involvement
across teams.
Session Time Visibility
DeskGate records the duration of each manager support session.
Administrators can review how long managers remain connected
to user systems and analyze support efficiency.
Session time data supports workload evaluation
and structured support planning.
Date Range Filtering
Reports can be limited to a selected date range.
This allows focused analysis for specific periods,
such as daily support activity or monthly summaries.
Excel Export
Manager Support reports can be downloaded in Excel format.
Exported data enables easy sharing, documentation,
and offline analysis of support activities.