DeskGate practical helpCompany and Workspace SettingsOrganize company preferences, language, recording, retention, inventory and email configuration through the appropriate settings workflows.Request a DemoExplore the WorkflowOriginal General Settings view showing language, station deletion, API and inventory areas · View full sizeBefore You BeginWorkspace preferencesLanguage, branding and company information support a consistent working environment.Operational settingsRecording, retention and inventory preferences affect the data available to your team.Expected outcomeThe chosen preference is saved and its intended behavior is confirmed without assuming unrelated settings changed.A Practical Review Workflow01Review responsibilityIdentify the administrator responsible for the change and which teams, devices or reports it may affect.02Choose the settings areaUse General Settings and the relevant company workflow. The supplied interface separates Settings, Two-step verification, SMTP/Email, Logo/Text and Security Cryptology.03Change a defined settingReview the existing value and adjust only the intended preference. Treat retention and inactive-station deletion as lifecycle decisions, not cosmetic settings.04Verify the resultReopen the setting and check its actual effect: language display, the appropriate report/recording behavior, inventory refresh or a controlled SMTP test.When the Result Is Not What You ExpectedEmail does not arriveFollow the SMTP guide and check saved settings, recipients and the test outcome.Inventory does not refresh immediatelyRead the refresh guidance in the installed version; the supplied interface notes that computer restarts may be required.Security values appear read-onlyThe cryptography panel describes connection-security information. Editing a displayed value is not a key-rotation workflow.Frequently Asked QuestionsDoes enabling the API complete an integration?No. Supported source configuration, user mapping and import verification remain separate steps.Should we change the business identifier routinely?No. It is an identity setting with wider relationships. Use the approved administration process only when there is a specific need.Where do retention decisions belong?Agree on recording age, storage and review requirements with the responsible owners, then use the relevant retention controls and verify the result.SMTP email configurationRetention and disk managementTwo-step verificationSee the Workflow That Matters to Your TeamBring your device scope and the question you want to answer. Review the relevant capabilities in a guided demo.Request a DemoView Packages & Pricing