DeskGate solution guide

Self-Hosted Employee Monitoring Software

Workforce visibility, security and reporting on your infrastructure

DeskGate brings employee activity, policy controls, reporting, inventory and support into a self-hosted management platform. Explore all 16 capability areas, including Audit and SIEM, and see how the reports support everyday operational decisions.

Explore all 16 categories Request a guided demo

DeskGate dashboard: a central starting point for workforce and endpoint review.

Security starts with defined controls

Encryption, controlled access and accountable operations

A self-hosted deployment lets your organization manage the infrastructure holding its monitoring records. Encryption, permissions, audit history and retention should be planned together.

RSA-2048 and AES-256 support

DeskGate's connection security options include RSA-2048 and AES-256. RSA and AES serve different roles in connection protection; the enabled settings and supported client/server versions determine the protection used in a deployment.

Include connection settings and client/server compatibility in your deployment review.

Protected stored information

Protected secret fields are encrypted before database storage. Monitoring records remain subject to your database access, backup, storage and retention controls in a self-hosted deployment.

Field encryption and whole-database encryption have different scopes. Confirm which records are protected and how database files and backups are secured in your environment.

Audit and security investigation

Audit records explain administrative actions and recorded changes. Security Monitoring exposes connection and login history; SIEM adds detection rules and investigation workflows.

Assign authorized reviewers, define alert ownership and agree on retention before collecting detailed evidence.

All 16 DeskGate capability categories

Use this map to connect a business requirement to the relevant part of the platform. Feature availability depends on deployment, selected licenses and user permissions.

01 / 16

Dashboard

Start with a central overview of workforce and endpoint activity. Use the dashboard to identify the areas that need review before opening individual reports.

A shared starting point for managers and IT teams.

02 / 16

Manager

Manage administrators, permissions, users and stations. Organize responsibility and access around the people and devices in your organization.

Keep administrative access aligned with each role.

03 / 16

Rules

Configure groups, work schedules, scheduled reports and alert rules. Apply a consistent review period and reporting routine across teams.

Define when activity is reviewed and which events require attention.

04 / 16

Protection

Manage USB device, website and application controls. Use the relevant policies to address unwanted access and permitted business use.

Connect monitoring findings with practical endpoint policies.

05 / 16

Data Security

Review sensitive-file scans, keystroke audit records, screen recordings and USB activity where enabled. Limit sensitive evidence to authorized reviewers and the approved monitoring scope.

Investigate a specific event with the relevant supporting evidence.

06 / 16

Activities Report

Review device activity, logins, work analysis and support summaries. Application and website activity provide detail behind the time spent on a computer.

Understand activity in the context of schedules and job responsibilities.

07 / 16

Combined Reports

Bring user daily analysis, period summaries and group summaries into a broader review. Compare the selected time periods and teams without treating an isolated event as the whole picture.

Move from individual activity records to management-level trends.

08 / 16

Support

Organize support groups and support operations. Connect workforce visibility with authorized assistance when a device or application problem interrupts work.

Help users resolve issues through a defined support workflow.

09 / 16

Support Report

Review support records and service history. Use support summaries and activity details to understand the assistance provided and the context of a service request.

Give IT managers a traceable view of support work.

10 / 16

Inventory

Manage inventory, stock and asset assignments. Review hardware, software and device information alongside the people responsible for the assets.

Maintain visibility into the equipment supporting your workforce.

11 / 16

Installation

Install software and run scripts through the management workflow. Coordinate these operations with endpoint administration and the permissions assigned to your team.

Support repeatable maintenance and software deployment.

12 / 16

Security Monitoring

Review connection logs, login logs and security events. Start from an event and examine the available context when investigating access or connection activity.

Bring access history into routine security review.

13 / 16

Audit

Trace administrative actions, affected records and recorded changes. Review who performed an action, when it happened and its recorded outcome.

Support accountability for changes made through the administration workflow.

14 / 16

SIEM

Review security events, configure detection rules and investigate alerts. Documented scenarios include repeated login failures, permission changes and after-hours connections, with alert severity, assignments and investigation history.

Give security teams a structured detection and investigation workflow.

15 / 16

Integrations

Connect external systems through the available APIs and user mappings. Time and attendance records and SIP / PBX call reporting are integration areas to discuss during deployment planning.

Relate workforce records to the systems your organization already uses.

16 / 16

Settings

Manage general settings and corporation details. Align the configuration with your deployment, reporting requirements and administrative responsibilities.

Maintain a consistent operational configuration.

From a daily activity report to a management decision

The report you choose should match the question you need to answer. Start with a summary, select the relevant period and scope, then examine supporting records.

Daily activity report: examine recorded activity within a selected working period.

Activity, work time and application usage

Use daily activity and work analysis to understand the recorded work period. Review application and website usage, login history and the available employee or device detail alongside the schedule.

An inactive computer interval can include a meeting or offline work. Use the surrounding context before drawing conclusions about productivity.

Management summary: move from individual records to a broader operational review.

Management and combined reports

Review user daily analysis, period summaries and group summaries when a decision involves more than one event or employee. Management reporting helps teams discuss recurring patterns and prioritize follow-up.

Scheduled reports support a regular review routine. Define recipients and reporting scope according to their responsibilities.

Rules and alert history

Define the conditions that need attention, then review the resulting alert history. Keep operational alerts, administrative audit records and SIEM investigations distinct so each record is interpreted in its proper context.

DeskGate alert history: review recorded alerts and their operational context.

Support activity and service history

Use support reporting to review assistance and service records. Connect a reported interruption with the support work performed rather than interpreting that interruption solely as inactivity.

Support activity report: review the recorded history of support work.

Additional evidence and operational records

The wider reporting workflow includes USB and file activity, sensitive-file findings, authorized keystroke audit and screen recordings, connection and login logs, security events, inventory and asset assignments, and the Audit and SIEM categories. Time and attendance and SIP / PBX integrations can add external operational context where configured.

What is the best employee monitoring software for your organization?

The best fit depends on the deployment you can operate, the evidence you need and the controls your organization requires.

When to evaluate DeskGate

You want a self-hosted platform and direct responsibility for monitoring-data infrastructure.
Your teams need activity reporting together with protection, inventory and remote support.
You need administrative accountability through Audit and security investigation through SIEM.
You can assign staff to deployment, database maintenance, backups and access reviews.

What to verify in a demo

Supported endpoint and server versions, database requirements and expected capacity.
Your required categories, license entitlements and reviewer permissions.
Connection encryption settings, stored-data protection and backup configuration.
A complete workflow using your required reports, audit events and SIEM rules.

If your priority is avoiding infrastructure administration, compare that requirement carefully with a self-hosted operating model. Choose the deployment model that matches your security requirements and the resources available to operate it.

Common evaluation questions

Where are the monitoring records stored?

In a self-hosted DeskGate deployment, monitoring records are held on infrastructure controlled by your organization. Plan database access, storage protection, backups and retention with your IT team.

Are Audit and SIEM the same thing?

No. Audit records explain administrative actions and recorded changes. SIEM focuses on security-event detection and alert investigation. Both complement the activity and support reports.

Does every license include every category?

Availability depends on deployment, selected licenses and user permissions. Confirm the categories you need against the current packages before purchasing.

How should sensitive monitoring features be deployed?

Define the business purpose, approved collection scope, employee communication, reviewer permissions and retention. Enable detailed evidence only for the authorized scope and review the applicable requirements for your organization.

Ready to plan the installation? Follow DeskGate Server Installation.