DeskGate solution guide

Employee Monitoring Reports Guide

Read DeskGate activity, management, support and security reports with real screens, practical filters and an evidence-based review workflow.

Product illustration. Original interface examples and explanations appear below.

Choose the report that answers your question

A useful employee monitoring report begins with a clear question: which applications were used, what changed between periods, which devices need attention, or what happened during a support session? DeskGate groups these questions into activity, management, support, inventory and security workflows. Feature availability depends on deployment, license and user permissions.

Report families and their review purpose
Report family	What to review
Dashboard and management summary	Start with the central overview, then use management summaries to examine the selected people and reporting periods. Compare like-for-like scopes before interpreting a change.
Activity and work analysis	Review application and website usage, active and idle periods, and the recorded daily flow. Relate activity to work schedules and offline responsibilities.
Combined reports	Use user daily analysis, period summaries and group summaries when a review covers several people or a longer operating period.
Login and connection records	Review the available access and connection history to place a session or endpoint event in context.
USB and file activity	Examine the available removable-media and file events for the approved investigation scope.
Sensitive-file findings	Review sensitive-file scan findings with authorized staff. Confirm what a finding represents before taking action.
Keystroke audit and screen recordings	Use detailed evidence only where the feature is enabled and the review is authorized. These records require particularly careful access and retention decisions.
Support summaries and service history	Review support activity and service records alongside interruptions or technical problems reported by users.
Inventory and asset records	Connect hardware, software, stock and asset assignments to the people and devices in scope.
Security Monitoring, Audit and SIEM	Distinguish source security events, administrative change history and rule-generated alerts. An alert calls for investigation; it is not by itself proof of an attack.
Scheduled reports	Use the available scheduling workflow for recurring reviews and authorized recipients. Confirm the report scope before distributing exports.
Integration records	Where configured and licensed, time and attendance and SIP / PBX records provide additional operational context.

Set the scope before interpreting the numbers

Select the relevant group and users, then check the reporting period. Date, week and comparison controls can differ by report and software version. The screenshots below illustrate the supplied product version; use the controls available in your installed build.

Keep the employee and group scope consistent when comparing periods.
Check the selected dates, time convention and work schedule before interpreting an interval.
Use pagination to inspect additional users or records; the first visible page is not the complete result set.
Distinguish a percentage from a percentage-point change. A change in recorded interaction is not automatically a change in business output.

Read work analysis with the surrounding context

The Work Analysis screen combines recorded active work, focus, idle time and a daily timeline. The visible values describe the selected data and period. They should be considered alongside the person’s role, meetings, calls, reading and other work outside direct computer interaction.

Original DeskGate Work Analysis screen with group, user and period filters. Open the image to inspect the original report.

For example, a manager reviewing an inactive interval can first check the schedule and ask whether the person was in a meeting or dealing with a technical issue. This is an illustrative review process, not a customer result or a productivity benchmark.

Use management summaries for period reviews

Management summaries bring recorded time, activity, usage and security-event context into one review. Use the comparison view to identify a change worth discussing, then inspect the supporting detail before deciding on follow-up.

Original DeskGate Management Summary report with period comparison. Open the image to inspect the original report.

A group-level change can reflect a different mix of users, a shorter reporting period or incomplete records. Keep those factors consistent and record the interpretation with the decision.

Choose an export and a responsible recipient

Where offered, Summary PDF and Detailed PDF serve different review needs. Start with the summary for a management discussion and use the detailed export when authorized supporting records are needed. Check the export’s selected scope, record limit and pagination rather than assuming that an export includes unlimited detail.

Original DeskGate scheduled-report configuration screen. Open the image to inspect the original report.

Agree on recipients, storage location and retention for exported files. Permissions inside the application do not automatically control a PDF after it has been downloaded or forwarded.